Description
Vendor Management – One Day Workshop
This one day workshop will use discussion and case studies to enhance participant’s ability to work with vendors, have a clear understanding of vendor motivation, and techniques to achieve win-win relationships
On successful completion of this training course, participants will be able to identify:
Practical issues in vendor and quality management and apply cause and effect analysis to identify possible resolutions
Best practices in vendor management
Best practices in quality control and vendor performance evaluation to avoid problems, ensure minimal rework and enable realistic estimates
Key concepts and techniques for managing relationships
Decide on the appropriate contract framework for different supplier relationships
Develop contracts that encourage performance improvement from suppliers
Apply a range of issue resolution techniques to solve problems quickly and efficiently
Ensure the business is protected from risks by aligning contractual clauses with subcontractors
Establish a governance model for effective management of performance to contract
Who should attend?
This Vendor Management training course is suitable for project and program managers, procurement, supply chain managers as well as functional managers and others who have the responsibility of managing relationships with vendors.
Anyone who interacts with vendors, either as a manager or a user of vendor supplied services
Training Course Content
This Vendor Management course is designed to cover the following modules:
Day-1 | |
1. Introduction |
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2. Looking at Things from the Vendor Perspective |
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3. Starting on the Right Path |
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4. Managing Quality |
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5.Managing Relationship |
Practical ways in dealing with Vendor including some suggestion on Negotiations tactics when dealing with Vendor |
6. Managing Change |
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7.Monitoring Performance |
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8.Dispute Resolution | • Vendor Claims • Client Claims • Dispute Resolution Process • Contract Clauses to Remedy Claims • |
